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Voice Architect

2 months ago

Rochester Hills, Michigan, United States Beacon Hill Full time
Job Title: Voice Architect

Beacon Hill is seeking a highly skilled Voice Architect to join our team. As a Voice Architect, you will be responsible for designing, implementing, and maintaining large-scale voice networks.

Key Responsibilities:
  • Oversee daily operations and support for a multi-site VoIP network.
  • Supervise and develop staff, ensuring best practices in support processes and the use of software tools.
  • Collaborate with other IT departments to ensure voice systems integrate smoothly with other technologies.
  • Support voice and data environments across multiple locations, using tools like SolarWinds, Oasis, Comview, and others for performance optimization and capacity planning.
  • Manage the design, implementation, and support of advanced voice-related systems.
  • Ensure business requirements are accurately translated into technical solutions.
  • Engage in problem-solving for complex issues related to communications infrastructure.
  • Communicate effectively with leaders, users, and technical colleagues, providing updates on system performance and improvements.
  • Manage multiple projects and ensure timely delivery under deadline pressure.
Requirements:
  • Minimum of 5 years of experience working with voice teams and solutions.
  • Proven experience with complex multi-site VoIP networks and multi-vendor environments (e.g., Siemens, Cisco, Avaya).
  • Strong familiarity with wireless communication technologies like Spectralink or ASCOM.
  • Experience with voice mail and unified messaging systems, preferably with Unify Xpressions.
  • Strong problem-solving, analytical, and conflict management skills.
  • Ability to collaborate effectively with cross-functional teams and work independently when needed.
  • ITIL certification is required; additional certifications in voice technologies are preferred.
Education and Certifications:
  • Bachelor's degree in computer science, Management, or a related field, or equivalent experience in voice network management.
  • Certifications in ITIL and voice technologies are strongly preferred.

This role requires someone who is self-directed, adaptable to change, and able to balance multiple projects while maintaining excellent communication with both technical and non-technical stakeholders.