Operations Director

3 days ago


Ladson SC USA, United States Kept Companies Full time
Job Overview

Kept Companies, the nation's largest self-performing commercial cleaning and maintenance company, is seeking an experienced Operations Manager to oversee the safe and efficient completion of work on assigned routes. This role requires a strong leader who can manage a diverse team, prioritize tasks, and maintain high customer satisfaction.

Key Responsibilities
  • Quality Control
  • Lead route team members in precise execution of services to achieve high customer satisfaction.
  • Safety and Environmental Compliance
  • Ensure team adherence to company standards for safety, environmental compliance, asset management, and procedural practices.
  • Operational Efficiency
  • Complete assigned work in the most efficient manner possible while maintaining customer satisfaction.
  • Scheduling and Billing Workflows
  • Validate schedule by Sunday prior to the following week's beginning.
  • Reconcile all work and routes from the prior day immediately after dispatch.
  • Bill and reconcile all wages by 9AM Tuesday morning from the previous week.
Regular Duties
  • Aid in hiring, promotion, discipline, and other HR-related activities.
  • Oversee all route level employees, including onboard training and day-to-day route activities.
  • Respond to operational problems in the field, including breakdowns, injuries, or other issues as they arise.
  • Ensure preparation and regular service of all assigned vehicles and equipment.
  • Correct issues or complaints from customers.
  • Respond to emergencies and special call-in work from customers.
  • Assist or lead monthly team safety meetings.
  • Assist in regular reviews and counseling of all route employees.
Compensation
  • Operations Manager may participate in the company health plan.
  • Operations Manager will participate in the company vacation plan.
  • Operations Manager will be paid a base salary upon hire with future commissions after 90-day base on route labor percentage goals.

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