Customer Service Representative

5 days ago


Redding, California, United States Blue Shield of California Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Blue Shield of California. In this role, you will be responsible for providing exceptional customer service to our members through inbound calls, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Resolve incoming calls concerning member policy information, including eligibility, benefits, and claim inquiries.
  • Provide accurate and complete member plan benefit information.
  • Correspond between internal business partners to comply with member policy updates.
  • Regular maintenance of routine inventory to meet/exceed performance objectives.
  • Handle member inquiries, including escalations and ability to de-escalate and show empathy.
  • Consistently perform established performance metrics, including voice of the customer survey results, quality, and production.
Requirements
  • High School Diploma or GED.
  • At least 3 years prior relevant experience.
  • Prior Contact Center/Call Center experience is preferred.
  • Basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently.
What We Offer

We offer a competitive pay range of $18.61 to $26.05 for California, as well as opportunities for growth and development within our organization.

", "lang_code": "en-US"}

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