Assistant Customer Service Manager Trainee

1 week ago


Alton, New Hampshire, United States Hannaford Supermarkets Full time
Job Title: Assistant Customer Service Manager Trainee

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Assistant Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service, leading by example, and developing the skills and knowledge necessary to succeed in this role.

Key Responsibilities:
  • Observe and follow all company policies and standard practices.
  • Manage department operations in the absence of the department manager.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Recognize and coach associates to deliver great service.
  • Understand and use company tools such as financial reports, scheduling, and business information systems.
  • Maintain solid communication within the department and throughout the organization.
  • Maintain merchandising techniques and layouts consistent with company standards.
  • Maintain department compliance with pricing and coding policy.
  • Work within company management planning guidelines to maintain productivity.
  • Support company safety standards and communicate any needed equipment repairs or maintenance work.
  • Develop product knowledge in all areas of assigned department, including product preparation.
  • Ensure the proper training of all assigned department associates.
  • Ensure and maintain company sanitation and food safety standards.
  • Maintain the quality of department's appearance and presentation.
  • Treat all associates with fairness, dignity, and respect.
Requirements:
  • Ability to lead and direct others.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Good interpersonal skills and desire to work in a team environment.
  • Must meet minimum age requirements to comply with company policy.
  • Effective communication and customer service skills.
Physical Requirements:
  • Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion.
  • Meet established volume activity standards.
  • Stand or walk 100% of the time.
  • Perform repetitive grasping, twisting, reaching, and hand/arm motions.
  • Be able to handle a variety of substances associated with cleaning and packaging materials.
  • Use hands continuously to feel objects and use tools and equipment to cut and prepare products.
  • Frequent bending.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $24.75 hourly.



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