Customer Experience Specialist

1 day ago


Delray Beach, Florida, United States Mr Handyman Full time
Job Summary
We are seeking a Customer Service Representative to join our team at Mr. Handyman. In this role, you will be responsible for interacting with customers, scheduling appointments, and managing multiple office priorities. The ideal candidate will have experience in the construction field and strong communication skills. You will work directly with clients to successfully complete projects and build relationships that lead to future opportunities.

Responsibilities:
  • Answer phone calls and schedule appointments
  • Check email and voice mail for messages and respond promptly
  • Post updates on social media sites (Instagram, Google My Business)
  • Review schedules for the day/week and communicate with service technicians
  • Make appointment confirmation calls and follow-up calls

Requirements:
  • 5+ years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks efficiently
  • Experience with Microsoft Office, particularly Word and Excel

Benefits:

The hourly rate for this position is estimated to be between $17.00 and $20.00 per hour.



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