Customer Experience Representative

5 days ago


Delray Beach, Florida, United States Allied Universal Full time

We are seeking a skilled Customer Experience Technical Representative to join our team at Deposita, an Allied Universal Company. As the market-leading innovator in cash automation, we deliver innovative solutions that transform the way the world uses cash automation technology.

About the Role

This is a hybrid position based in Jupiter, Florida, with remote work possible after completing 45 days of in-office training and meeting required metrics. The starting rate for this role is $17.00 per hour.

The ideal candidate will have a minimum of two years of experience in a technical support role or equivalent experience, with strong understanding of customer service and customer relations. They will be able to exercise good judgment and decision-making, be highly motivated with a strong desire to learn, and possess effective oral and written communication skills.

Responsibilities
  • Provide timely, efficient, and professional service to all customers and partners.
  • Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices.
  • Organize and prioritize outbound calls related to device connectivity and device health.
  • Receive Customer Support escalations for hardware or software troubleshooting.
  • Proactively evaluate and troubleshoot device issues.
  • Manage device configuration settings.
  • Pull and analyze reports to track specific issues and trends in our device estate.
  • Process enhancements and make recommendations for updates to Standard Operating Procedures.
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, basic life, AD&D, and disability insurance. Our company's 401(k) plan is available for enrollment, subject to eligibility requirements. We also provide eight paid holidays annually, five sick days, and four personal days, as well as vacation time offered at an accrual rate of 3.08 hours biweekly.



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