Global Health Ambassador

5 days ago

Seattle, Washington, United States Abbott Laboratories Full time
About Abbott Laboratories

As a global healthcare leader, we help people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our 114,000 colleagues serve people in more than 160 countries.

Job Summary

We are seeking a skilled Ambassador to represent our company and the Abbott Diagnostics Division (ADD) brand to customers. The successful candidate will operate as the primary account management contact with key strategic customer accounts, focusing on customer satisfaction, improving economic profitability, increasing customer loyalty, and retaining business via contract renewal and closing new solutions.

Responsibilities
  • Improve customer satisfaction of current Landmark accounts to drive better retention rates, increase Abbott's ability to value expand, and build and manage Abbott's reputation to ensure the customer would act as a reference as needed to potential new customers
  • Drive customer loyalty by resolving customer issues, supporting operational business reviews with key lab contacts
  • Assess customer operations and identify opportunities for operational/service improvement
  • Work with Enterprise Account Managers (EAM) to renew business early or extend contract to block the competition (focused on lab partnerships)
  • Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities
  • Execute via sales process on value expansion opportunities identified by EAM
  • Elevate all customer challenges immediately as needed in partnership with the service organization
  • Effectively support technical needs of the laboratory and influence new solutions buying decisions
What You'll Work On

The Ambassador will be responsible for supporting the implementation process on new landmark accounts, including direct support of project ordering, instrument installation, assay validation with technical partners, participating in hyper care activities, taking ownership of account and customer relationship post-implementation.

Requirements

To succeed in this role, you will need a Bachelor's degree or equivalent relevant experience. A degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.

Benefits

We offer a competitive salary range of $72,700.00 – $145,300.00, depending on location. Additionally, you will have access to career development opportunities, free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

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