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Benefits Account Manager

2 months ago

Scottsdale, Arizona, United States MMC Inc Full time
{"Job Title": "Client Manager", "Job Description": "Job Summary

We are seeking a highly skilled Client Manager to join our team at MMC Inc. As a Client Manager, you will be responsible for proactively managing client service, renewal activities, and administration of products for the clients assigned to you.

Key Responsibilities
  • Manage day-to-day client relationships and ensure timely resolution of service issues
  • Develop and maintain partnerships with clients' HR managers and other support staff
  • Assist in preparing bid specifications for Requests for Proposal (RFPs) and analyze quotes to offer advice on competitive carriers/products
  • Negotiate with insurance carrier representatives and underwriters as needed
  • Prepare client proposals for approval and proof all proposals for accuracy
  • Manage implementation of new lines of coverage and carrier changes, ensuring smooth launch/transition
  • Complete all new/renewal business paperwork and internal documentation
  • Prepare employee communications materials, such as brochures, flyers, and payroll stuffers
  • Conduct group education and enrollment meetings at client sites or via webinar as required
  • Proof booklets and contracts for accuracy and report inaccuracies to the carrier(s) for correction
  • Request Schedule As for clients' IRS Form 5500 filings and facilitate signature-ready Form 5500s
  • Notify clients of legislative and regulatory changes and assist clients in understanding how the issues apply to them
  • Responsible for electronic file setup and maintenance, as well as ongoing filing and documentation of client meetings/issues/decisions
  • Plan, prioritize, and complete day-to-day workload, taking into account new business, renewal business, and day-to-day service responsibilities for the accounts assigned in a timely manner
Requirements
  • High School Diploma or GED
  • 3+ years in group benefits with at least 1+ years in a Client Manager or similar level role
  • Licensed in Arizona Health, Life, and Disability (or ability to be licensed within 60 days of employment)
  • Ability to develop and work with mathematical formulas
  • Ability to effectively communicate, both written and verbally, with internal and external parties
  • Ability to conduct education and enrollment meetings (comfortable with public speaking)
  • Excellent time management, organizational, and multi-tasking skills with high attention to detail
  • Ability to build and maintain effective relationships with clients, carriers, and peers
  • Ability to work independently and in cross-functional teams
  • Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
Preferred Qualifications
  • Some college or technical training in a related discipline
  • Continuing education such as RHU, REBC, CEBS, or CBP
  • Experience using BenefitPoint

MMC Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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