Automotive Client Care Specialist
2 months ago
Job Opportunity at Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers
We are seeking a highly motivated and organized individual to join our Business Development Center (BDC) team as a Client Care Specialist. This role will be responsible for handling internet leads, inbound phone calls, and customer retention.
Key Responsibilities:
- Automotive Product Knowledge: Develop a thorough understanding of automobiles by studying their characteristics, capabilities, and features, as well as comparing and contrasting competitive models.
- Lead Management: Effectively manage internet inquiries through our dealership website and other online channels.
- Appointment Setting: Coordinate customer appointments for our sales department.
- Customer Relationship Building: Follow up on customer leads and build strong relationships with clients to drive sales.
- Business Growth: Contribute to the growth of our internet sales business and expand our current customer base.
Benefits:
- Comprehensive health and dental insurance
- 401(k) plan with company match
- Flexible schedule
- Paid time off
Requirements:
- Able to work a flexible schedule, including weekends
- Self-motivated and performance-driven individual
- Ability to attend training sessions
- Proven sales experience, preferably in the automotive industry
- Strong written and verbal communication skills
- Highly organized with the ability to learn quickly
- Strong computer and typing skills
- Professional and personable demeanor
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