Automotive Service Representative

2 weeks ago


Danvers, Massachusetts, United States Monro Inc. Full time
Job Title: Guest Care Specialist

Join Monro Inc., a leading automotive service and tire dealer in the United States, as a Guest Care Specialist. As a key holder and manager on duty, you will provide exceptional guest service, drive sales of automotive repair services and tires, and contribute to the growth of the business.

Responsibilities:
  • Complete Monro's training program to execute the Monro selling process.
  • Engage guests, schedule appointments, build trust, and present needed services following the Monro selling process.
  • Assist in various aspects of guest care, work order completion, and register assistance.
  • Perform basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Communicate effectively with guests, management, and teammates.
Requirements:
  • High school diploma or equivalent required.
  • Current valid driver's license and satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills and ability to accurately write sales work orders.
  • Ability to work days, evenings, weekends, and holidays.
Benefits:
  • Paid vacation and holidays for full-time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for full-time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We are committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and course curriculum in Monro University.



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