Automotive Client Care Specialist

4 days ago


Danvers, Massachusetts, United States Herb Chambers Chrysler Dodge Jeep Ram Fiat of Danvers Full time
Client Care Specialist Opportunity

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Danvers is seeking a highly motivated and organized Client Care Specialist to join our Business Development Center (BDC) team. As a key member of our sales team, you will be responsible for handling internet leads, inbound phone calls, and customer retention.


Key Responsibilities:
  • Develop in-depth knowledge of our vehicle lineup, including features, capabilities, and competitive models.
  • Manage internet inquiries through our dealership website and other online channels, ensuring timely follow-up and communication with customers.
  • Coordinate customer appointments for our sales department, ensuring seamless transitions and a positive customer experience.
  • Build and maintain relationships with customers to drive sales and grow our internet sales business.
  • Collaborate with our sales team to identify opportunities and develop strategies to expand our customer base.

Requirements:
  • Flexibility to work a variety of shifts, including weekends.
  • Self-motivation and a performance-driven mindset.
  • Ability to attend training and development programs to enhance skills and knowledge.
  • Proven sales experience, preferably in the automotive industry.
  • Excellent written and verbal communication skills.
  • Highly organized with the ability to learn quickly and adapt to changing priorities.
  • Strong computer and typing skills.
  • Professional and personable demeanor.

We offer a competitive compensation package, including health and dental insurance, 401(k) with company match, flexible schedule, and paid time off. If you are a motivated and customer-focused individual looking for a rewarding career in sales, please apply today



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