Emergency Department Patient Care Coordinator

1 month ago


Cedar Park, Texas, United States Cedar Park Regional Medical Center Full time
Job Title: Emergency Department Patient Navigator

Cedar Park Regional Medical Center is seeking a highly skilled and compassionate Emergency Department Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in ensuring that patients receive the highest level of care and support during their stay in the Emergency Department.

Job Summary:

The Patient Navigator will assist unassigned patients presenting to the Emergency Department with selecting a Primary Care Provider (PCP) from one of our affiliated clinics. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Utilize our electronic medical record system to screen patients at bedside in the ED and IP settings
  • Track patient visits daily on a spreadsheet and review for possible scheduling of follow-up appointments
  • Make phone calls to patients seen through the Emergency Department during off-hours who meet scheduling criteria
  • Schedule follow-up appointments via our electronic medical record system and provide patients with collateral for their appointment, including a brochure with the address, phone number, and location map for the physician office
  • Make reminder calls to patients the day prior to their scheduled physician office appointment
  • Contact patients one day post-physician office visit to ensure their satisfaction with the visit and confirm that their needs were met
  • Attend daily Case Management meetings to review progress on patients who have been admitted to the hospital on either an outpatient or inpatient basis
  • Coordinate scheduling for follow-up exams or tests ordered by the ED physician, as well as schedule procedures through our Central Scheduling Department
  • Maintain a log of all scheduled procedures and report daily to the PAS, Physician Practice, and CFO/CEO
  • Complete other tasks as assigned, including DCA for patients without PCPs, Peripheral Imaging findings/follow-up scheduling, FSED and other transfers, follow-ups, discharge summaries, and progress notes
  • Answer all calls in a professional manner and greet visitors and staff members with respect
Qualifications:
  • Minimum of a High School Diploma or GED required
  • Two (2) + years of healthcare/medical office experience strongly desired
  • High level of customer service experience required
  • Working knowledge of third-party payers and insurance verification and authorization procedures
  • Medical terminology strongly preferred
  • Demonstrates knowledge of governmental regulations regarding the confidentiality of patient information
  • Strong computer and internet skills required
  • Call Center/phone experience helpful
What We Offer:
  • Competitive Pay + Shift Differentials
  • Medical, Dental, Vision & Life Insurance
  • Generous Paid Time-Off (PTO)
  • Extended Illness Bank (EIB)
  • Tuition Reimbursement
  • RN Loan Repayment Program
  • Matching 401(k)
  • Clinical Ladder Program
  • Employee Referral Bonus Program
  • Opportunities for career advancement
  • Rewards and recognition programs
  • Additional perks and discounts


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