Front End Service Supervisor

3 weeks ago

Boise, Idaho, United States Albertsons Full time
Job Title: Front End Service Supervisor

At Albertsons, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Front End Service Supervisor, you'll play a critical role in ensuring that our customers receive fast, friendly, and accurate checkout service.

Key Responsibilities:
  • Manage and supervise the front-end team, including Front End Clerks, Courtesy Clerks, and Customer Service Clerks.
  • Handle customer relations in a positive manner, including effective resolution of customer complaints.
  • Provide fast, friendly, courteous, and excellent customer services, handle customer relations, perform checking duties, and supervise functions on cash registers when necessary.
  • Direct and supervise front-end activities, including monitoring customer traffic and service level, coordinating and implementing front-end and service programs, ensuring cleanliness, safety, and appearance of the front-end physical area, and monitoring inventories and ordering front-end supplies and merchandise.
  • Ensure the front-end is operational and projects a positive image.
  • Handle and be accountable for cash flow and controls, including safe transactions, loans, and pick-ups, cash register tills, approving checks, rain checks, and refunds, and monitoring checker money handling procedures.
  • Handle scan system emergency procedures, UPC codes not on file, hard-to-scan UPC codes, scan pricing errors, and system failures, and other emergencies.
  • Responsible for maintaining a constant awareness of customer and employee safety.
  • Enforce dress and grooming standards for all employees.
  • Supervise store employees in the presence or absence of the Store Manager.
  • Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
  • Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
  • Position is high stress and requires a high degree of flexibility.
  • Perform complete store walks, delegate tasks, and follow through to ensure completion as assigned.
  • Monitor in-stock conditions and replace product as needed.
  • Assist in maintaining a clean and safe work environment within the store.
  • Responsible for performing basic cash-office functions.
  • Responsible for compliance to company policies and procedures.
  • Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity.
  • Other necessary and required duties as directed or required.
Requirements:
  • Strong communication, leadership, team building, and interpersonal skills and the ability to maintain composure under pressure.
  • Ability to deal with the public and project a positive image.
  • Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
  • Ability to stand or walk for long periods of time.
  • Ability to move quickly.
  • Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
  • Ability to supervise.
  • Ability to analyze and gather facts for recommending disciplinary action and make decisions.
  • Mental alertness is necessary to ensure safe and accurate completion of work activities.
  • Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
  • Ability to present a positive image to the public.
  • Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
  • Knowledge of basic mathematics and weights and measures.
Work Environment:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

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