Parts Customer Support Specialist
5 days ago
Crown Equipment Corporation, a global leader in lift truck manufacturing, seeks a skilled Parts Customer Care Rep to join its team. This role plays a critical part in ensuring customer satisfaction with parts support.
Responsibilities:- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive, and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans, and customer consignments.
Estimated Salary Range:$45,000 - $60,000 per year, depending on experience.
Requirements:- High school diploma or equivalent.
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
- Ability to lift 50 lbs.
- Valid driver's license and good driving record.
- Parts or inventory control experience and lift truck industry experience preferred.
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