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Assistant Manager

2 months ago

Peachtree Corners, Georgia, United States Papa John's Full time
Papa John's International Assistant Manager

Overview:

The Assistant Manager operates under the guidance of the General Manager to uphold the Company's standards for product quality and customer service.

This role is centered around fostering a collaborative team environment, making informed decisions, and instilling a sense of pride and accountability among team members.

Key responsibilities include overseeing shifts, implementing all Company policies, procedures, and systems, while ensuring adherence to all applicable laws and ethical business practices.

Through these responsibilities, the Assistant Manager is expected to cultivate the skills necessary to advance to the General Manager position.


Core Responsibilities:

Ensures high-quality products are delivered to customers by verifying that each item meets Papa John's standards and accurately reflects customer orders.

Communicates, trains, and reinforces quality standards to team members using available resources such as the Operations Manual and Team Member Handbook.

Advises the General Manager on performance-related matters concerning team members. Promotes a customer-centric atmosphere that emphasizes teamwork, energy, and enjoyment.

Achieves sales targets by delivering prompt and friendly customer service; enhances check averages through effective product training and sales strategies.

Explores additional sales opportunities through innovative local marketing initiatives and by fostering a positive community presence.

Manages financial objectives by ensuring food, labor, and other controllable expenses remain within budget, addressing any discrepancies through the effective use of the PROFIT System.

Handles administrative tasks and cash management responsibilities.
Plans and maintains appropriate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize losses.

Safeguards the company's assets by ensuring the restaurant is clean, well-equipped, and that all equipment functions properly; maintains safety and security standards consistently.


Key Competencies:

Proactive Approach:

Demonstrates a strong work ethic; is energetic and embraces challenges; acts decisively with minimal planning; seizes opportunities readily.


Team Collaboration:

Quickly identifies common ground and resolves issues for the benefit of all; balances personal interests with fairness to other groups; effectively collaborates with peers; earns trust and support easily; encourages teamwork.


Adaptability:

Learns swiftly when faced with new challenges; is a versatile learner; embraces change; evaluates successes and failures for insights; experiments to find solutions; enjoys tackling unfamiliar tasks; comprehends the essence of complex situations.


Results Orientation:

Consistently exceeds performance goals; is among the top performers; is focused on achieving results; motivates self and others to succeed.


Judgment and Decision Making:

Makes sound decisions based on analysis, experience, and insight; frequently provides accurate solutions and recommendations; is sought after for advice.


Customer Commitment:

Dedicated to meeting the needs of both internal and external customers; gathers firsthand customer feedback to enhance products and services; prioritizes customer relationships and earns their trust.


Mentorship:

Assigns challenging tasks and responsibilities; engages in regular development discussions; understands individual career aspirations; creates and implements effective development plans; encourages growth and development.


Team Building:

Integrates team members effectively; fosters a positive team spirit; celebrates achievements; promotes open communication; empowers team members to take ownership of their work.


Conflict Resolution:

Addresses conflicts proactively, viewing them as opportunities; listens attentively; negotiates agreements and resolves disputes fairly; finds common ground to encourage cooperation.

It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service, protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or any other characteristic protected by statute or law.