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Dental Office Coordinator

4 weeks ago

Coral Springs, Florida, United States Heartland Dental and Supported Offices Full time
Job Details

Req ID: 96151

Supported Practice: Select Dental Care

Category: Business Support

Location: 1500 N University Drive, Coral Springs, FL 33071

Years of Experience: 1 year

Position Summary:

As a Business Support Specialist, you will play a vital role in the success of our dental practice. You will be responsible for providing administrative support to our front office team, ensuring seamless patient flow, and maintaining accurate records.

About the Role:

As a Business Support Specialist, you will be responsible for:

  • Greeting and welcoming patients, creating a positive first impression of our team
  • Managing front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilizing Dentrix for patient scheduling and records
  • Scheduling and confirming appointments for multiple providers in the office
  • Filing patient insurance claims and following up on outstanding claims, verification of benefits, and explanation of coverage
  • Posting insurance and patient payments and processing accounts receivables
  • Reviewing treatment plan fees and payment options with patients
  • Partnering with providers and team members to implement Heartland Dental systems to optimize office potential


What You'll Gain:

As a Business Support Specialist, you will gain:

  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing you the opportunity to develop to your full potential
  • Opportunity to be part of a secure company with 20+ years of industry-leading experience, providing a stable career with unlimited growth potential
  • Access to on-demand Daily Pay


About Heartland Dental:

Heartland Dental is the largest and one of the fastest-growing Dental Support Organizations, providing exceptional service to its more than 2300 supported doctors in 38 states and over 1400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

Minimum Qualifications:

To be successful as a Business Support Specialist, you will need:

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards


Preferred Experience:

While not required, it is preferred that you have:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience


Physical Requirements:

To perform the essential duties of this role, you will need to be able to:

  • Perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year
  • As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.