Store Operations Manager

2 weeks ago


Summerville, South Carolina, United States Gap Inc. Full time
About the Role

In this leadership position, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development.

Key Responsibilities
  • Customer Experience: Become an expert in our brand's selling behaviors and lead by example to provide an exceptional customer experience.
  • Team Development: Recruit, hire, and develop people to drive a culture of high performance and engagement.
  • Performance Management: Accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities.
  • Strategic Support: Support strategies and processes using a customer-centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity.
  • Community Involvement: Promote community involvement and adapt team priorities to respond to customer and business partner needs.
  • Front-Line Supervision: Provide front-line supervision to an operational, service, or administrative team.
Requirements
  • Communication: Provides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results.
  • Time Management: Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
  • Results-Oriented: Strength in driving metrics to deliver results that will meet or exceed business goals.
  • Travel: Able to travel as required.
  • Problem-Solving: Probe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternatives.

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