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Executive Director of Operations

2 months ago

Terre Haute, Indiana, United States Heart to Heart Hospice Full time
Area Vice President of Operations

About the Role:

We are seeking a seasoned leader to join our team as an Area Vice President of Operations. As a key member of our senior management team, you will be responsible for providing leadership and direction to our operations team, ensuring the delivery of high-quality patient care and business development initiatives.

Key Responsibilities:

  • Provide leadership and direction to the operations team, ensuring the delivery of high-quality patient care and business development initiatives.
  • Review and analyze daily and weekly reports, monitoring performance and providing guidance to Executive Directors to ensure attainment of key measures of performance.
  • Ensure the region is within budget, managing the P&L, including site-level A/R and Bad Debt Expense.
  • Implement and maintain Heart to Heart Hospice objectives, standardized operating model, standards of care, and policies and procedures.
  • Establish and balance short-term objectives with long-term specific goals of the company.
  • Participate as a member of the Senior Management team, establishing goals and objectives and setting strategy.
  • Provide communication to the Executive Director regarding pertinent organizational issues.
  • Meet or exceed revenue and earnings budgets on a quarterly and annual basis.
  • Meet or exceed budgeted ADC growth and productivity targets by discipline.
  • Responsible for recruitment, interviewing, and selection and retention of Executive Directors.
  • May be responsible to remain as Executive Director in existing site or be asked to be interim Executive Director.
  • Participate in all mandatory staff in-services and meetings.
  • Timely submission of all documentation.
  • Conduct all business activities in a professional and ethical manner.
  • Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.

About Heart to Heart Hospice:

We are a compassionate and dedicated organization that enhances the lives of patients with life-limiting illnesses and their loved ones. Our employees are committed to providing exceptional care and support, and we offer a dynamic and supportive work environment.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • 401(k) with up to 4% employer matching
  • Tuition reimbursement
  • Company car for qualifying individuals
  • Mileage reimbursement

Requirements:

  • Bachelor's degree in Business Administration or related field; or equivalent experience and knowledge required
  • At least 5 years of progressive experience managing hospice operations
  • Demonstrated ability to supervise and direct management personnel
  • Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred
  • Understanding of business processes and systems that support the healthcare industry
  • Strong written and oral communication skills, organization, and coaching skills
  • Seasoned leader with multi-site management, strong leadership skills, and expertise in customer service, marketing, operational excellence, and employee development
  • Outstanding interpersonal, communication, and presentation skills, along with a strong executive presence
  • Good organization, people, and problem-solving skills, and the ability to multi-task many projects and strategies simultaneously