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Executive Director of Operations

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States GreenThumb Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our dispensary operations and drive business growth. As a key member of our team, you will be responsible for overseeing all aspects of the dispensary, including customer experience, inventory management, and team development.

Key Responsibilities
  • Operations Management
    • Oversee daily dispensary operations, ensuring compliance with security, inventory, and regulatory requirements.
    • Develop and implement strategies to drive revenue growth and improve customer satisfaction.
    • Manage inventory levels, financial records, and Seed to Sale compliance.
    • Maintain cash handling protocols and conduct daily reconciliations.
    • Develop and implement effective order and expense management processes aligned with store budgets.
  • Customer Experience
    • Coach leaders and team members to deliver memorable, positive in-store customer experiences.
    • Ensure Leader on Duty (LOD) presence is appropriately scheduled throughout the store.
    • Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside, and delivery.
    • Coach leadership teams to deliver loyalty goals, drive customer retention, and repeat traffic.
  • People Management
    • Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
    • Inspire a culture of engagement and performance through coaching, feedback, and recognition.
    • Motivate dispensary teams to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques, and product knowledge.
    • Monitor staffing needs and ensure scheduling practices align to store labor goals.
    • Develop leader and team member talent and effectively address performance issues on a timely basis.
  • Qualifications
    • Bachelor's degree or comparable business experience.
    • At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
    • Cannabis experience preferred.
    • Inventory control experience is required.
    • Meet the scheduling and availability requirements to meet business needs.
    • Must have reliable, responsible, and dependable attendance.
    • Must be 21 years or older.
    • Must pass any and all required background checks.
    • Must possess a valid driver's license or state ID.
    • Must be and remain compliant with all legal and company regulations for working in the industry.
    • Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
    • Must have a solid understanding of the Cannabis laws, rules, and regulations and passion to further their understanding and knowledge of the industry and the laws.
  • Skills
    • Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
    • Meet timelines consistently and be able to work under pressure effectively.
    • Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
    • High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
    • Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
    • Adapts and thrives in a demanding, fast-paced environment.
    • Possesses a high level of critical thinking.
    • Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
    • Ability to resolve conflict, handle employee and customer complaints, and settle disputes.