Automotive Service Technician

6 days ago

Austin, Texas, United States Swickard Auto Group Full time

About the Role:

We are seeking a skilled Automotive Service Technician to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for diagnosing, troubleshooting, and repairing a wide range of automotive problems.

Responsibilities:

  • Diagnostic and Repair:
  • Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
  • Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
  • Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
  • Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
  • Repair and replace faulty components following service manuals and manufacturer specifications.
  • Test repairs to ensure functionality and safety.
  • Document all repairs and parts used on service orders.
  • Customer Service:
  • Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
  • Provide accurate estimates and timelines for repairs.
  • Keep customers updated on service progress and address any concerns promptly.
  • Technical Skills and Knowledge:
  • Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
  • Stay up to date on new technologies and repair procedures through training and certifications.
  • Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
  • Proficient in using various diagnostic tools and automotive repair equipment.
  • Maintain a clean and organized work area, adhering to safety protocols.
  • Additional Responsibilities:
  • May perform test drives to evaluate vehicle performance and diagnose issues.
  • May research technical information and consult with colleagues or service manuals to solve complex problems.
  • May recommend preventative maintenance services to customers.
  • Contribute to a positive and efficient work environment within the service department.

Qualifications:

  • Demonstrating a high level of technical expertise and problem-solving skills.
  • Valid driver's license with a clean driving record.
  • Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience (some dealerships may accept less experience with relevant training and certifications).
  • Completion of an automotive technician training program or equivalent experience.
  • Possession of Automotive Service Excellence (ASE) certifications is a strong plus (specific certifications may vary depending on dealership).
  • Strong understanding of automotive systems, diagnostics, and repair procedures.
  • Excellent problem-solving and critical thinking skills.
  • Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
  • Good communication and interpersonal skills to interact effectively with customers.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Automotive Service Excellence (ASE) certifications a plus.

Benefits of Working at Swickard Auto Group:

  • Career Advancement Opportunities:
  • Swickard Auto Group offers a clear path for career advancement, with opportunities to take on new leadership roles and responsibilities.
  • Competitive Compensation and Benefits:
  • We offer a competitive salary and benefits package, including medical, dental, vision, life, and pet insurance, as well as a 401k plan and paid time off.
  • Professional Development and Training:
  • We invest in our employees' professional development and training, providing opportunities for certifications and continuing education.
  • Collaborative and Supportive Work Environment:
  • We pride ourselves on our collaborative and supportive work environment, where every employee is valued and empowered to contribute to our success.

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