Technical Operations Associate
2 months ago
We are seeking a highly skilled Technical Operations Associate to join our team at Mice Groups. As a key member of our technical support team, you will be responsible for providing critical day-to-day support to our clients and internal teams.
Key Responsibilities- Develop and maintain support utilities and applications for managing services configurations
- Address client/vendor/internal escalated requests for assistance
- Engage with implementation teams on the build-out of applications
- Assist and develop scripting alerts to monitor production systems
- Respond to and troubleshoot escalated incidents
- Participate in 24x7 on-call support of applications on a rotating basis
- Recommend performance and infrastructure capacity improvements
- Point of escalation accountable for diagnosing and resolving customer impacting issues
- Review turnover artifacts to ensure completion prior to executing production installs
- Participate in assigned projects representing the support organization
- Support applications that support the Managed Services ATM fleet and Cash and Logistics
- Perform coordination of cross-functional departments to identify project issues
- Participate in Patch deployment scheduling and grouping of deployments
- Bachelor's degree in Computer Science/Information Systems, or equivalent
- 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development
- CA Server Automation which includes CA ITCM
- Hands-on knowledge of writing SQL for Oracle or SQL Server
- Solid experience scripting in PowerShell
- Microsoft Desktop Services, Virtual Services
- Experienced in Agile and DevOps environments and cultures
- Knowledge of ITIL production support best practices
- ATM knowledge and strong knowledge of Microsoft Office Suite
- Knowledge of Splunk and ExtraHop
- Basic knowledge of Linux a plus
- Knowledge of Azure a plus
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Staff/Senior Technical Operations Engineer
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Technical Documentation Specialist
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Technical Product Manager
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Senior Technical Program Manager, AI
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Test Operations Specialist
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