Technical Operations Associate

2 months ago


San Mateo, California, United States Mice Groups Full time
Job Summary

We are seeking a highly skilled Technical Operations Associate to join our team at Mice Groups. As a key member of our technical support team, you will be responsible for providing critical day-to-day support to our clients and internal teams.

Key Responsibilities
  • Develop and maintain support utilities and applications for managing services configurations
  • Address client/vendor/internal escalated requests for assistance
  • Engage with implementation teams on the build-out of applications
  • Assist and develop scripting alerts to monitor production systems
  • Respond to and troubleshoot escalated incidents
  • Participate in 24x7 on-call support of applications on a rotating basis
  • Recommend performance and infrastructure capacity improvements
  • Point of escalation accountable for diagnosing and resolving customer impacting issues
  • Review turnover artifacts to ensure completion prior to executing production installs
  • Participate in assigned projects representing the support organization
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics
  • Perform coordination of cross-functional departments to identify project issues
  • Participate in Patch deployment scheduling and grouping of deployments
Requirements
  • Bachelor's degree in Computer Science/Information Systems, or equivalent
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop
  • Basic knowledge of Linux a plus
  • Knowledge of Azure a plus
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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