Automotive Service Advisor

7 days ago


Plano, Texas, United States Ewing Buick GMC Full time

Job Description

We are seeking a highly skilled Automotive Service Advisor to join our team at Ewing Buick GMC. As a key member of our service department, you will be responsible for ensuring our customers receive exceptional service and support.

Responsibilities:

  • Interpreting customer concerns and comments and liaising with technicians.
  • Greeting customers and scheduling services.
  • Liaison with customer about any additional work required.
  • Estimating time and costs associated with repairs.
  • Handling customer complaints.
  • Responding to customer request and needs.
  • Working with technicians and tracking the vehicle through the workshop.

Requirements:

  • Previous Luxury Automotive Service Advisor experience preferred.
  • Strong computer literacy and good working knowledge in the most common windows based programs.
  • Thorough understanding of the Automotive After Sales market / industry preferred.
  • Strong customer service focus and ability to resolve customer inquiries / issues.
  • Pass pre-employment drug screen, background and MVR check.

Ewing Buick GMC is an Equal Opportunity Employer



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