Customer Service Expert

1 week ago


Springfield, Pennsylvania, United States Sun East Federal Credit Union Full time

About the Role

We are seeking a highly motivated Member Service Representative to join our team at Sun East Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service to our members, promoting credit union products and services, and building relationships that create lasting legacies.

Key Responsibilities:

  • Provide outstanding customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Promote credit union products and services to improve members' financial well-being.
  • Open and close accounts, update member information, and process loan applications.
  • Process banking transactions accurately and efficiently while maintaining a balanced cash drawer.
  • Achieve individual and team sales goals by staying up-to-date on all credit union products and services.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • At least 3 years of prior sales, customer service, or related experience.
  • Proficiency in basic math and computer skills.
  • Excellent communication and interpersonal skills.
  • Ability to transition between multiple roles.
  • Previous financial industry experience is preferred.
  • Bilingual skills a plus.

Benefits:

  • Competitive salary: $40,000 - $60,000 per year, depending on experience.
  • Robust benefits package including medical, dental, vision, FSA, 401(k) plan with company match, life insurance, interest rate reduction on loans, and employee discounts.
  • Opportunities for professional growth and advancement.

Work Schedule:

This is a full-time position with possible shifts from Mondays to Saturdays. You would have your Saturday afternoons and evenings and all Sundays free.



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