Director of Customer Experience

2 days ago


Springfield, Pennsylvania, United States DXL Full time

Company Overview:

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DXL Group is the largest specialty retailer of men's Big & Tall apparel, providing an unmatched experience for our guests.

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About the Role:

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We are seeking a self-driven and results-oriented Retail Assistant Store Manager who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. This role involves ensuring each guest feels welcomed by spending quality time with them, asking questions to learn about their needs, preferences, and lifestyle.

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Key Responsibilities:

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  • Sales Performance: Assist the Store Manager in ensuring the store meets sales plans while monitoring customer service, inventory, expense control, and risk management.">
  • Product Knowledge Expert: Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.">
  • Culture Development: Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.">
  • Guest Engagement: Ensure each guest has a seamless shopping experience by providing exceptional customer service and resolving any issues promptly.">
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Requirements:

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To be successful in this role, you should have a high school diploma or equivalent, 1 year of experience in an Assistant Store Manager role, and 2 years of experience in a supervisory role. Previous involvement working in a commission-oriented environment is a plus. You should also be willing to travel to neighboring store locations and able to lift up to 10 lbs. and move up to 50 lbs.

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What We Offer:

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DXL provides competitive pay, opportunities for career growth and development, and a comprehensive benefits package, including quarterly bonuses and a commitment to diversity, equity, and inclusion.

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Estimated Salary Range: $60,000 - $80,000 per annum, depending on experience.



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