Pharmacy Operations Manager

4 hours ago

New Haven, Connecticut, United States Walgreens Full time
Job Description:

Key Responsibilities:

  • Oversee the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience.
  • Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
  • Manage the selection, scheduling, and development of pharmacy technician personnel.
  • Lead training, coaching, and performance management of pharmacy technicians.
  • Ensure compliance with state and federal laws, regulations, and company policies.
  • Communicate effectively with pharmacy team members, relaying messages and providing support as needed.
  • Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Customer Experience:

  • Engage customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer complaints, help respond to customers' requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience.
  • Model and share customer service best practices.

Operations:

  • Assist pharmacists in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
  • Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
  • Assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.

People & Performance Management:

  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
  • Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
  • Maintain and improve performance of the pharmacy through team member engagement and action planning.

Training & Personal Development:

  • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
  • Obtain necessary certifications, education credits, and training, such as LTMP e-modules, as required by the Company.

Requirements:

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

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