Pharmacy Operations Specialist

4 weeks ago

New Haven, Connecticut, United States Walgreens Full time
Job Description:

Customer Experience

We are seeking a highly skilled and experienced pharmacy technician to join our team at Walgreens. As a Certified Senior Pharmacy Technician, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:

  • Engage with customers and patients, greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer service best practices with all team members.
  • Develop strong relationships with our most valuable customers.

Operations

Under the supervision of the pharmacist, you will assist in the practice of pharmacy, in accordance with state, federal, and company policy.

Key Responsibilities:

  • Assist in the practice of pharmacy, including retrieving, counting, and pouring pharmaceutical drugs.
  • Verify medicine is correct and check for possible interactions.
  • Assist pharmacists in scheduling and maintaining work flow.
  • Report prescription errors to the pharmacist on duty and adhere to company policies and procedures.

Additional Responsibilities:

  • Register all related sales on assigned cash register and collect and handle cash as required.
  • Process manual claims for third-party program prescription services in a timely and efficient manner.
  • Lead pharmacy department inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals.

Requirements:

  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

  • Prefer to have prior work experience with Walgreens.
  • Prefer basic math skills (counting, measuring, and weighing medications).
  • Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).

Company Information:

Walgreens is a leading pharmacy chain with a commitment to providing exceptional customer service and ensuring a positive experience for our customers.

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