Retail Operations Leader

4 weeks ago


Goldsboro, North Carolina, United States Food Lion Full time
Job Description

As a Retail Operations Leader at Food Lion, you will play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.

About the Position

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in retail operations. As a Retail Operations Leader, you will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

* Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual
* Ensure store office functions are completed accurately and on time using accounting packets
* Communicate all cash variances to the Assistant Customer Service Manager
* Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
* Ensure work station and front end area of the store have a neat and clean presentation

Requirements

* High school graduate or equivalent preferred
* Effective communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center
* Must meet minimum age requirements to perform specific job functions
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Estimated Salary: $50,000 - $65,000 per year

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