Retail Customer Experience Lead

2 weeks ago


Goldsboro, North Carolina, United States Food Lion Full time
Job Summary
We're looking for a skilled and motivated individual to fill the role of Customer Service Leader at Food Lion in Goldsboro, NC. As a key member of the Front End team, you will be responsible for delivering exceptional customer experiences and ensuring seamless store operations.

In this role, you will lead a team of customer service representatives, providing guidance and support to ensure high standards of customer service are met. You will also be responsible for resolving customer complaints and providing support to customers.

This is a fantastic opportunity to work in a fast-paced retail environment and make a significant impact on customer satisfaction.

About the Job
This role involves working in a dynamic retail environment, where no two days are the same. You will be responsible for managing customer interactions, resolving issues, and providing support to customers. You will also collaborate with the Customer Service Manager and Assistant Customer Service Manager to achieve front end standards.

Responsibilities:
- Lead a team of customer service representatives and provide guidance and support to ensure high standards of customer service
- Resolve customer complaints and provide support to customers
- Collaborate with the Customer Service Manager and Assistant Customer Service Manager to achieve front end standards

Qualifications:
- High school graduate or equivalent preferred
- Excellent communication and customer service skills
- Ability to work in a fast-paced retail environment

Salary and Benefits:
The estimated annual salary for this position is around $55,000 - $65,000, depending on qualifications and experience. This includes benefits such as health insurance, retirement plans, and paid time off.

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