Training and Performance Manager

4 days ago


New York, New York, United States Trump Intl Full time
Job Overview

At Trump International Hotel & Tower, we provide unparalleled luxury in the heart of Manhattan. As a Training and Quality Manager, you will be responsible for identifying training needs through guest and associate feedback, ensuring consistent compliance with operational standards, and promoting continuous performance improvement throughout the hotel.

Key Responsibilities:
  • Assessing training needs and developing programs to enhance employee skills
  • Serving as a quality catalyst for the hotel's overall performance
  • Supervising continuous learning and development opportunities
  • Maintaining high levels of service quality and customer satisfaction

Requirements:

Education and Experience:
A degree in Hospitality Management is preferred. The ideal candidate will have experience in training, quality, and Human Resources, with excellent communication skills, verbal and written. Strong leadership skills and team-oriented, self-starter, innovator, results-driven, and able to handle multiple priorities.

Compensation and Benefits:
The estimated salary for this role is $63,000-$67,000 per annum. As an equal opportunity employer, we offer a competitive package that includes benefits such as medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities.

About Us:
We are an iconic hotel brand known for our luxurious amenities, exceptional service, and commitment to excellence.

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