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Veterinary Receptionist

2 months ago

Columbus, Ohio, United States The Animal Hospital Full time
About The Animal Hospital

We are a dynamic and compassionate veterinary hospital dedicated to providing exceptional care to our furry patients and their human families. Our team is passionate about delivering a Whole Person Approach to our veterinary teams, prioritizing their growth, well-being, and success.

Job Summary

We are seeking a highly skilled and customer-focused Veterinary Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care, administrative support, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Patient Check-in and Check-out: Efficiently process patient check-ins, check-outs, and invoicing to ensure accurate and timely billing.
  • Customer Service: Provide exceptional customer service, including greeting clients, answering questions, processing incoming patients, and handling payments.
  • Communication: Answer phone calls, respond to messages, and communicate effectively with doctors, staff, and clients.
  • Administrative Support: Handle incoming and outgoing mail, update and file patient charts, and enter data into our computerized billing program.
  • Prescription Retrieval: Retrieve prescriptions and assist with pet supply purchases, including food, supplements, and grooming items.
  • Waiting Room Maintenance: Maintain the cleanliness and organization of our waiting room to ensure a comfortable and welcoming environment for our clients.
  • Retail Sales: Assist with retail sales, including pet food, supplies, and other products.
Requirements:
  • Education: High School Diploma or relevant education and work experience.
  • Customer Service: Excellent customer service skills, with a focus on providing a positive experience for our clients.
  • Organizational Skills: Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Tech Savvy: Proficiency in computerized billing programs and other administrative software.
  • Team Orientation: A team-oriented approach, with a focus on collaboration and communication.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with doctors, staff, and clients.
  • Experience: One to two years of experience in the field of veterinary medicine.
Benefits:
  • Health Insurance: Comprehensive health insurance for you and your family.
  • Dental Insurance: Dental insurance for you and your family.
  • Vision Insurance: Vision insurance for you and your family.
  • Short-term Disability: Short-term disability insurance to support your well-being.
  • Life Insurance: Life insurance to provide peace of mind for you and your loved ones.
  • 401(k) with Match: A 401(k) plan with a company match to support your retirement savings.
  • Employee Assistance Program: An employee assistance program to support your mental health and well-being.
  • Paid Time Off: Paid time off to relax and recharge.
  • Continuing Education: Opportunities for continuing education and professional development.