Cleaning Operations Manager

2 days ago


Cleveland, Ohio, United States JACK Cleveland Casino LLC Full time

About the Role:

We are seeking an experienced Cleaning Operations Manager to oversee the cleanliness and maintenance of our casino floor at JACK Cleveland Casino LLC.

Job Summary:

The Cleaning Operations Manager will be responsible for planning, supervising, and monitoring the work of EVS team members to ensure exceptional customer service and a clean and safe environment for guests.

Duties and Responsibilities:

  • Team Leadership: Supervise and train EVS team members to achieve high-quality cleaning standards.
  • Cleaning Operations: Oversee daily cleaning schedules, inspect public areas, and address any issues promptly.
  • Inventories and Budgeting: Conduct weekly inventories, monitor supplies, and maintain cost control within budget guidelines.
  • Safety and Security: Ensure all employees follow safety protocols, secure key control, and report any incidents.
  • Guest Relations: Respond to guest concerns, resolve issues promptly, and provide excellent customer service.
  • Communication: Maintain open communication with team members, management, and other departments.

Requirements:

  • Experience: 2+ years in hotel or large property cleaning experience, with previous supervisor experience required.
  • Education: High School diploma or equivalent.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work independently and as part of a team.
  • Licensure: None required.

Salary Range: $55,000 - $65,000 per year (dependent on experience).

Why Work With Us:

JACK Cleveland Casino LLC offers a competitive salary, comprehensive benefits package, and opportunities for career growth in a dynamic and fast-paced environment.



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