Suite Operations Manager

6 days ago


Cleveland, Ohio, United States Delaware North Companies Full time
Delaware North Companies: Luxury Suite Supervisor Opportunity

We are seeking a seasoned and enthusiastic individual to fill the role of Suite Supervisor at Progressive Field in Cleveland, Ohio.

About Delaware North Companies

Delaware North operates concessions and premium dining at Progressive Field since 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

Compensation and Benefits

The estimated hourly compensation for this position ranges from $18.00 to $25.00, depending on experience and qualifications.

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Job Description

The Suite Supervisor will oversee the daily operations of luxury suites during home games and events. This includes ensuring top-notch guest service and satisfaction by addressing any issues promptly and professionally. Key responsibilities include:

  1. Maintaining high standards of food and beverage service
  2. Managing suite attendants, providing guidance, training, and support as needed
  3. Monitoring suite inventory to ensure all areas are clean, stocked, and well maintained
  4. Handling guest inquiries efficiently and courteously

Required skills and qualifications include:

  • Previous experience in a supervisory role within the hospitality or food service industry
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours including evenings, weekends, and holidays as needed
  • PASSION FOR PROVIDING EXCEPTIONAL CUSTOMER SERVICE

This is an exciting opportunity to join our team and contribute to delivering exceptional experiences for our guests at Progressive Field.


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