Eligibility Operations Advisor I

3 weeks ago

Atlanta, Georgia, United States Gainwell Technologies LLC Full time

Gainwell Technologies LLC is seeking a talented individual for an Eligibility Operations Advisor I role. The successful candidate will be responsible for verifying, documenting, and coordinating information needed to process applications and other Eligibility Operations assignments. They will conduct health insurance policy analysis, documentation verification, employer coordination, and customer service while ensuring accurate data entry, validation, and timely processing.

Your Key Responsibilities

  • Provide enrollment assistance and HIPP/Premium Assistance program information over the phone to Medicaid eligible recipients and their family members.
  • Verify, document, and investigate the presence of health care coverage for Medicaid recipients and their families.
  • Assist in the identification of members that may qualify for the HIPP/Premium Assistance program.
  • Complete periodic reports.
  • Customer service to include high volume of phone work answering questions and other inquiries regarding the HIPP/Premium Assistance program.
  • Data entry to include accurate and timely entry of information.
  • Obtain and/or verify all items related to eligibility and enrollment into the HIPP/Premium Assistance program.
  • Complete maintenance of active cases during open enrollment and premium review for check processing to assist with maintaining the revenue and program growth.

What We're Looking For

  • Ability to organize well.
  • Strong Customer Service Skills
  • Strong Communication Skills
  • Ability to provide and represent professionalism in job.
  • Ability to practice flexibility and adaptability in the workplace.
  • Ability to work with Microsoft Word and Excel and navigate internet skillfully.
  • Ability to analyze information and use logic and process to address work-related issues and problems.
  • Ability to operate with strong interpersonal skills.
  • Ability to be careful and thorough about detail.
  • Ability to perform data entry accurately.
  • Average manual dexterity in use of a PC, phone, 10 key, sorting, filing, and other office machines.
  • Ability to handle conflict appropriately and constructively.
  • Working knowledge of HIPAA privacy and Security rules.
  • Ability to perform well in team environment.
  • Ability to meet deadlines.
  • Ability to handle pressure and deadline-oriented project demands.
  • Min. 2 years of experience in insurance industry, healthcare, or government-sponsored.
  • Math-related experience.
  • Min. 2 years of experience working on the phone making inquiries (outbound) and answering calls (inbound).
  • MassHealth Experience Preferred
  • Call Center Experience Preferred
  • Human Resources or Health Insurance Experience preferred.
  • Bilingual Preferred
  • Knowledge of healthcare terminology is a plus.

What to Expect in this Role

  • Hybrid Tucker, Georgia (Mostly Remote)
  • #LI-NA1

The pay range for this position is $35,000.00 - $50,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. At Gainwell Technologies LLC, we value work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell Technologies LLC, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies LLC is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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