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Department Operations Manager

2 months ago

Hopkinsville Kentucky, United States Rural King Supply Full time
About the Role

Rural King Supply is seeking a highly skilled Department Lead to join our team. As a Department Lead, you will play a pivotal role in ensuring the efficient and effective operations of your assigned department.

Key Responsibilities
  • Oversee a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.
  • Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
  • Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
  • Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
  • Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
  • Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
  • Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
  • Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
  • Provide support at the front end by processing transactions or loadouts as required.
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
  • Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King Supply's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Requirements
  • At least 2 years of retail experience with knowledge of specific department.
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
  • Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
  • Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
  • Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
  • Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
  • Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
  • Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
  • Comfortable navigating computer systems and software to assist customers or manage tasks.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent customer service skills.
  • Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.