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Patient Access Center Representative
2 months ago
Parkland Health and Hospital System (PHHS) is seeking a highly skilled and detail-oriented individual to join our team as a Patient Access Center Representative. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access to our services.
Key Responsibilities- Assist patients in obtaining access to care through appointment scheduling, referral processing, and insurance coverage updates.
- Perform registration functions, gathering data elements to verify patient identification, demographics, and third-party funding payors.
- Verify patient information and update patient demographics as needed.
- Maintain awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.
- Ensure accurate and clear documentation in patient medical records.
- Utilize clinical recall/wait list in accordance with clinic procedures.
- Identify and update patient funding information, communicate financial responsibility, and complete benefit verification as required.
- Respond to and resolve routine inquiries, complaints, and concerns through inbound requests.
- Identify emergent health situations and activate the appropriate response team in accordance with department procedures.
- Maximize personal flexibility to assist in closing scheduling gaps as needed.
- Stay abreast of personal performance results and maintain acceptable productivity and quality standards.
- Participate in team building and morale booster activities.
- Report safety concerns and policy concerns to leadership or via defined reporting tools.
- Complete job-required training by assigned due dates.
- High school diploma or GED required.
- Three years of customer service experience, preferably in a medical or healthcare setting.
- One year of referral management and/or insurance plan identification experience preferred.
- Medical Terminology Course Certificate preferred.
- Ability to type 20 words per minute with a maximum of 3 errors.
- Ability to successfully pass Customer Service and Spelling tests with a minimum score of 80%.
- Effective communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Parkland Health and Hospital System is committed to providing a supportive and inclusive work environment that promotes professional growth and development. As a member of our team, you will have access to:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Recognition and rewards for outstanding performance.
Parkland Health and Hospital System is an equal employment opportunity employer and prohibits discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.
