Applications Specialist

4 days ago

Reston, Virginia, United States Elliott Tool Technologies Full time

About the Role

Elliott Tool Technologies is seeking a skilled Applications Specialist to provide top-notch product and application training and support to our external and internal customers. If you're passionate about solving customer challenges and eager to grow, we want to hear from you.

Why Choose Elliott Tool?

  • Exciting industry with opportunities for growth and professional development.
  • Comprehensive training and mentorship to help you succeed.
  • Culture that values integrity, mutual accountability, and work-life balance.
  • Stable, profitable company with 135+ years of innovation and success.
  • Average employee tenure of 11 years.

Key Responsibilities

  • Providing product, application, and technical support to solve customer challenges at a profit.
  • Traveling up to 25% to customer sites to commission new equipment, train customers, or provide field warranty support.
  • Managing "Voice Of Customer" cases and leading continuous improvement efforts with other team members to resolve customer challenges.
  • Partnering with Sales team members to recruit and manage beta test sites.
  • Collaborating with our Marketing and Engineering team members to develop and trial new products at beta test sites.
  • Facilitating product and application training for Elliott team members and customers, and developing new content as needed.

What's the Job Like?

Your day begins at Elliott Tool Technologies, where you are the go-to specialist for Tube Tools. A co-worker needs help preparing a quote for a major US fabricator with specific questions about their condenser expanders.

You connect with a Lean Manufacturing Engineer, who shares the challenges his team faces with their current expanders, which require custom modifications and often malfunction. Drawing on your expertise, you recommend Elliott's 24 Series Condenser Expanders, highlighting features like the nylon pilot, 5 rolls, and thin wall collar for superior performance.

The US fabricator's team tests the 24 Series Expanders on-site, expanding approximately 1,300 tube ends over two days. The team is impressed with the quality rolled joints, decreased labor time, and ease of use. Following the successful test, they place a sizeable order and schedule a training session with you.

You then organize the training at the customer's location and review materials for an upcoming session for new Elliott team members. After confirming the materials will be ready on time, you set up the practical component of the training program at Elliott Tool's Solution Center.

The next morning, in the Sales Team meeting, the Area Sales Manager updates you on a significant referral from the customer you assisted. A follow-up qualification call with a decision-maker is scheduled, and you are invited to provide technical support due to your expertise with tube tool solutions.

Every day you will be doing work that really matters. You will be helping customers solve their product and application challenges. You will have an opportunity to do your best work and make a real impact.

We are looking for an Applications Specialist. If you have what it takes, we'd love to hear from you.

  • Goal-Oriented: You excel at setting, tracking, and achieving consistent results.
  • Reliable and Ambitious: Self-motivated and diligent, you deliver on promises and relentlessly pursue growth.
  • Team Player: Confidence and humility are in your nature, and self-promotion isn't your style.
  • Eager Learner: Open to learning and improvement, you're ready to absorb and apply new techniques to elevate your performance.
  • Mechanically Inclined: Beyond learning, you possess a natural ability to understand how mechanical systems work.
  • Locally Based: You reside within a sustainable commute of Dayton, OH.
  • Willing to Travel: Comfortable with up to 25% travel, some international, to commission new equipment, train customers, or provide field warranty support.

About You

We're looking for someone who is passionate about solving customer challenges and eager to grow. If you're a goal-oriented, reliable, and ambitious individual with a natural ability to understand how mechanical systems work, we want to hear from you.

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