Incident Resolution Specialist
6 days ago
About Saxon Global
We are a global organization with expertise in service management and incident resolution.
Our Operations Control Centre (OCC) is responsible for managing incidents, problems, events, and changes to ensure minimal disruption to our enterprise technology.
This role involves collaborating with technical and operations contacts across the enterprise on high-priority incidents affecting our enterprise technology. The ideal candidate will have strong analytical skills, particularly in direct cause analysis and service restoration.
Key Responsibilities:
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