Service Delivery Specialist
3 weeks ago
At Saxon Global, we are seeking a highly skilled Service Delivery Specialist to join our team in the Incident Management department. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to manage restoration of services with an enterprise technology focus.
About the RoleThis is a unique opportunity to work in a dynamic environment, collaborating with technical and operations contacts across the enterprise on high-priority technology incidents. As a Service Delivery Specialist, you will be responsible for facilitating direct cause analysis and leveraging diverse ideas to drive business value.
Key Responsibilities- Facilitate incident management activities, including root cause analysis and resolution
- Collaborate with cross-functional teams to ensure timely and effective issue resolution
- Analyze data to identify trends and areas for improvement in service delivery
- Develop and implement process improvements to enhance service quality and efficiency
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Engineering, or related field
- Proven experience working in application or infrastructure-related technology roles, technology risk, or controls functions
- Practical understanding of technology stacks, including cloud services and core infrastructure components
- Excellent problem-solving, communication, and collaboration skills
- Able to influence outcomes and results in situations where technical decisions are owned by others
- Demonstrated prioritization skills when managing multiple competing priorities
- Understanding of ITIL principles (ITIL v3 or above Foundations a plus)
- Able to gather and report on metrics for use in service management or continuous improvement
We offer a competitive salary of $85,000 per annum, commensurate with experience. Additionally, you will have access to:
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and knowledge
- A collaborative and dynamic work environment, with opportunities to work on high-profile projects
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