Service Delivery Specialist

3 weeks ago


Austin, Texas, United States Saxon Global Full time

At Saxon Global, we are seeking a highly skilled Service Delivery Specialist to join our team in the Incident Management department. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to manage restoration of services with an enterprise technology focus.

About the Role

This is a unique opportunity to work in a dynamic environment, collaborating with technical and operations contacts across the enterprise on high-priority technology incidents. As a Service Delivery Specialist, you will be responsible for facilitating direct cause analysis and leveraging diverse ideas to drive business value.

Key Responsibilities
  • Facilitate incident management activities, including root cause analysis and resolution
  • Collaborate with cross-functional teams to ensure timely and effective issue resolution
  • Analyze data to identify trends and areas for improvement in service delivery
  • Develop and implement process improvements to enhance service quality and efficiency
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Proven experience working in application or infrastructure-related technology roles, technology risk, or controls functions
  • Practical understanding of technology stacks, including cloud services and core infrastructure components
  • Excellent problem-solving, communication, and collaboration skills
  • Able to influence outcomes and results in situations where technical decisions are owned by others
  • Demonstrated prioritization skills when managing multiple competing priorities
  • Understanding of ITIL principles (ITIL v3 or above Foundations a plus)
  • Able to gather and report on metrics for use in service management or continuous improvement
What We Offer

We offer a competitive salary of $85,000 per annum, commensurate with experience. Additionally, you will have access to:

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment, with opportunities to work on high-profile projects
Estimated Salary: $85,000 per annum

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