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Restaurant Host

2 months ago

Addison, Illinois, United States Forest Preserve District of DuPage County Full time
Job Summary

This position provides guests with a unique and engaging experience in the clubhouse restaurant by demonstrating strong food knowledge, solid organizational skills, attention to detail, and strong teamwork.

Key Responsibilities:

  • Guest Service: Serve guests in a positive and friendly manner, ensuring they feel appreciated and welcome throughout their visit.
  • Food and Beverage Knowledge: Continuously learn and describe Food and Beverage features on a daily basis, offering recommendations and information to guests.
  • Teamwork: Maintain and coordinate service at the table with the assistance of fellow team members, ensuring seamless and efficient service.
  • Communication: Operate with a sense of urgency at all times, proactively anticipating guests' needs and addressing them promptly.
  • Point of Sale: Efficiently operate the point of sale system, tabulating and charging customers for orders, accepting payments, and accurately completing required reporting according to established procedures and policies.
  • Training and Development: Assist with training of new staff and adhere to all procedures and policies established by the District, DuPage Golf, and the Health Department to ensure compliance with health and safety regulations.
  • Work Environment: Foster a working environment that promotes safe work habits; Become familiar with and observe all applicable safety rules, policies, and work procedures; Follow all safety rules that pertain to the duties performed and support all aspects of the District's safety and risk management program.

Requirements:

  • Must be 19 years of age or older at the time of hire.
  • Food Handler Training and certification and possession of Beverage Alcohol Sellers and Servers Education and Training (BASSET) Program certification within 30 days of employment.
  • First Aid, CPR, AED certification within six (6) months of employment.
  • Previous experience in a casual/upscale casual restaurant setting preferred.
  • Knowledge of food safety and service procedures and sanitation guidelines.
  • Proficiency in conflict resolution to address customer concerns effectively.
  • Must possess a customer service-oriented attitude, dedicated to ensuring a positive dining experience for all guests.
  • Preferred experience in high-volume serving.
  • Preferred knowledge of Food and Beverage pairing.
  • Preferred experience in serving craft cocktails, wine, and craft beers.
  • Strong troubleshooting and conflict management skills.
  • Ability to work quickly and with great accuracy and attention to detail.
  • Collaboration and dedication to team goals.
  • Ability to communicate effectively, both verbally and in writing.
  • Demonstrated success in establishing and maintaining productive working relationships.