Restaurant Host

5 days ago

Addison, Illinois, United States Forest Preserve District of DuPage County Full time
Job Description

We are seeking a skilled Restaurant Server to join our team at the Forest Preserve District of DuPage County. As a Restaurant Server, you will be responsible for providing exceptional service to our guests in a fast-paced restaurant setting.

Key Responsibilities:

  • Provide attentive and courteous service to guests, ensuring they feel appreciated and welcome throughout their visit.
  • Guide guests through all stages of their clubhouse experience, offering recommendations and information to enhance their dining experience.
  • Maintain and coordinate service at the table with the assistance of fellow team members, ensuring seamless and efficient service.
  • Work alongside service assistants to clear and re-set tables, as well as assist in the delivery of food and beverages in a collaborative team environment.
  • Operate with a sense of urgency at all times, proactively anticipating guests' needs and addressing them promptly.
  • Efficiently operate the point of sale system, tabulating and charging customers for orders, accepting payments, and accurately completing required reporting according to established procedures and policies.
  • Maintain open communication with supervisors, management, and fellow service staff, sharing information about customer needs, comments, or incidents.
  • Assist with training of new staff.
  • Adhere to all procedures and policies established by the District, DuPage Golf, and the Health Department to ensure compliance with health and safety regulations.
  • Perform all required opening and closing tasks to prepare and maintain the restaurant for service.
  • Foster a working environment that promotes safe work habits; Become familiar with and observe all applicable safety rules, policies, and work procedures; Follow all safety rules that pertain to the duties performed and support all aspects of the District's safety and risk management program; Keep work area clean, orderly, and free of hazards; Immediately report all unsafe conditions and incidents.
  • Maintain a supportive working environment and demonstrate a desire to exceed the expectations of internal and external customers.
  • Perform other duties as required.

Requirements:

  • Must be 19 years of age or older at the time of hire.
  • Food Handler Training and certification and possession of Beverage Alcohol Sellers and Servers Education and Training (BASSET) Program certification within 30 days of employment.
  • First Aid, CPR, AED certification within six (6) months of employment.
  • Previous experience in a casual/upscale casual restaurant setting preferred.
  • Knowledge of food safety and service procedures and sanitation guidelines.
  • Proficiency in conflict resolution to address customer concerns effectively.
  • Must possess a customer service-oriented attitude, dedicated to ensuring a positive dining experience for all guests.
  • Preferred experience in high-volume serving.
  • Preferred knowledge of Food and Beverage pairing.
  • Preferred experience in serving craft cocktails, wine, and craft beers.
  • Strong troubleshooting and conflict management skills.
  • Ability to work quickly and with great accuracy and attention to detail.
  • Collaboration and dedication to team goals.
  • Ability to communicate effectively, both verbally and in writing.
  • Demonstrated success in establishing and maintaining productive working relationships.

Work Environment:

The Restaurant Server will work in a fast-paced restaurant setting with frequent tasks and interruptions. This position requires working primarily indoors and outdoors during appropriate seasons and weather conditions. In this position, there is exposure to slippery floors, kitchenware, cutlery, handling alcohol, carrying hot items, and cleaning chemicals.

Location:

The Greenway Tap Restaurant at the Preserve at Oak Meadows Golf Course in Addison, IL.

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