Student Services Advocate

2 days ago


Palatine, Illinois, United States Harper College Full time
Job Summary

We are seeking a highly skilled and dedicated Student Services Advocate to join our team at Harper College. As a frontline advocate, you will provide exceptional service to students and parents, representing the college and answering a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs.

Key Responsibilities
  • Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all constituents.
  • Conduct call campaigns to assist with engagement, recruitment, retention, and completion efforts.
  • Provide exceptional start-to-finish One-Stop Center services by applying customer service skills, knowledge, advocacy, and professional judgment to address both simple and complex matters.
  • Apply an in-depth knowledge to explain administrative and compliance requirements for federal, state, and institutional aid programs.
  • Advise students on issues that may change their enrollment, account, and financial aid status.
  • Assist students in understanding their financial obligations and educating them on how Harper College, federal, state, and third-party resources can provide assistance.
Requirements
  • Bachelor's degree required; Master's degree preferred.
  • Two years of experience in student services or customer service.
  • Prior experience with community college students or one-stop center preferred.
  • Experience with Ellucian Banner system or related financial aid technology a plus.


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