Customer Service Representative
12 hours ago
We are seeking a highly skilled Customer Service Representative to deliver exceptional service to our valued customers. As a key member of our team, you will play a pivotal role in ensuring our customers receive unparalleled service and support.
Key Responsibilities- Engage with customers via multiple channels, including phone, email, and live chat, to resolve inquiries promptly and effectively.
- Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues.
- Utilize our state-of-the-art systems and tools to track, monitor, and document customer interactions and feedback.
- Contribute innovative ideas and solutions to enhance the overall customer experience and drive continuous improvement.
- Ability to work Monday - Friday, 7am-10am or 3pm-7pm.
- Desire to be part of a winning team.
- Customer service experience.
- Enjoy being on the phone handling high call volumes.
- Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.
- Exceptional verbal and written communication skills.
- Ability to prioritize, organize and multitask effectively.
- Adaptability, flexibility, and ability to deal with constant changes.
- Ability to collaborate and work effectively across departments/teams.
- Excellent time attendance.
- Attention to detail and meeting deadlines.
- Proficient in MSWord, intermediate MS Outlook, and Excel.
- Experience with multi-line phone systems.
Paschal Home Services, LLC. is an equal opportunity employer and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
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