Customer Service Representative

6 days ago


Springdale, Arkansas, United States RML Auto Full time
{"title": "Customer Service Representative", "content": "Key Responsibilities
  • Provide exceptional customer service by greeting and directing visitors to the correct department.
  • Answer and direct incoming phone calls, taking messages and providing information to callers.
  • Assist with cashiering duties and open repair orders as needed.
  • Communicate with customers and colleagues in a professional and friendly manner.
  • Obtain and record customer demographic information using a computer system or log sheet.
  • Deliver messages to the appropriate parties in a timely and efficient manner.
  • Perform various administrative tasks, including typing memos and correspondence.
  • Assist with morning and evening rush periods, and maintain a clean and organized workspace.
  • Adhere to company policies and procedures, including maintaining customer confidentiality and following dress code guidelines.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of office software.
  • Ability to maintain confidentiality and handle sensitive information.
", "lang_code": "en-US"}

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