IT Service Delivery Expert
6 days ago
ETC TechSolutions LLC is a fast-growing Managed Service Provider (MSP) located in Akron, Ohio. We specialize in technology solutions for small and mid-size businesses. As an MSP, we become an extension of our clients and take ownership of the technology burden, allowing them to focus on their core business.
About the Role
This is a unique opportunity to join our dynamic team as a Technical Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional technical support to our clients. Your primary goal will be to ensure that our clients receive the highest level of service and support possible.
Key Skills and Qualifications
- Bachelor's Degree and/or 3-5 years experience in IT industry
- At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
- Excellent communication and problem-solving skills
- Ability to prioritize daily tasks and achieve due dates
- Ability to multi-task and adapt to changes quickly
- Willing and able to work overtime as needed
- Reliable transportation
- Maintaining a clean and organized office workspace
Benefits
We offer a competitive salary, paid holidays and PTO time, access to a company vehicle, and opportunities for growth and development.
Why Join Our Team?
We believe in fostering a positive and supportive work environment, where our employees can grow and develop their skills. We offer ongoing training and development opportunities, and we encourage our employees to pursue continuing education and professional certifications.
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