Product Support Specialist III
2 weeks ago
About the Role:
We are seeking a highly skilled Product Support Specialist III to join our Client Support team at FIS. As a key member of our team, you will utilize your expertise in the business of banking to provide exceptional support to our clients.
About the Team:
Our Client Support team is a collaborative organization that works together to help our clients succeed. We are a team of experienced bankers who understand how to use our software and how it applies to the business of banking.
Responsibilities:
- Handle customer inquiries and resolve support issues related to financial transactions, operational controls, operational compliance, statements, and notices.
- Provide expert product support to clients, recreating client issues in FIS test environments to provide the best solution.
- Anticipate next steps in what the client is trying to accomplish by asking probing questions.
- Troubleshoot problems with software applications and recommend corrective action.
- Document customer information and recurring issues to support product quality programs and product development.
Requirements:
- Ability to work independently and be a self-starter.
- Excellent communication skills (written and verbal).
- Strong problem-solving, research, and analytical skills.
- Client-focused with strong relationship building skills.
What We Offer:
At FIS, we offer a competitive salary, benefits, and opportunities for innovation in fintech. Our inclusive and diverse work environment provides resources for personal and professional growth, as well as opportunities to invest in your community.
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Product Support Specialist III
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Brown Deer, Wisconsin, United States FIS Full timeAbout the Role:We are seeking a highly skilled Product Support Specialist III to join our Client Support team at FIS. As a key member of our team, you will utilize your expertise in the business of banking to provide exceptional support to our clients.About the Team:Our Client Support team is a collaborative organization that works together to help our...
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Brown Deer, Wisconsin, United States FIS Full timeAbout the Role:We are seeking a highly skilled Product Support Specialist III to join our Client Support team at FIS. As a key member of our team, you will utilize your expertise in the business of banking to provide exceptional support to our clients.About the Team:Our Client Support team is a collaborative organization that works together to help our...
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