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Client Support Coordinator

2 months ago

Bowling Green, Ohio, United States Wood County Board of Developmental Disabilities Full time


We are looking for a motivated and proactive Client Support Coordinator (Case Manager/Social Worker).

The Wood County Board of Developmental Disabilities (WCBDD) oversees services for over 1,000 individuals with developmental disabilities in Wood County. Our mission is to support, empower, and inspire. The ideal candidate will be a highly self-driven problem solver, who excels in teamwork, time management, and leadership capabilities.

The Client Support Coordinator will handle a caseload of individuals, be responsible for crafting the individual service plan, and monitor the services to ensure health and safety.

Client Support Coordinator
  • Classified/Civil Service Appointment
  • Bi-Weekly Hours: 80; Full-Time
  • FLSA: Non-Exempt
  • Healthcare Benefits: Eligible
  • Normal Working Hours: M-F, 8:00am - 4:30pm
Key Responsibilities:
  • Organize and lead Individual Service Plan (ISP)/ Individual Family Service Plan (IFSP) meetings using a person-centered approach.
  • Develop and modify the ISP/IFSP as necessary, including service authorizations for individuals based on assessed needs and utilizing the Interdisciplinary Team process.
  • Responsible for executing, documenting, and monitoring ISP data, including narratives, assessments, and other related paperwork/materials necessary to comply with state/federal regulations and Board policies/procedures.
  • Evaluate, coordinate, and ensure the delivery of services aligned with individual needs as consented to in accordance with the Individual Service Plan.
  • Direct all services and behavioral programs.
  • Guarantee complete and accurate documentation of all programs and review service delivery.
  • Ensure individual/guardian choice in provider selection, assisting as needed in accordance with HCBS guidelines and/or Board Policies or Procedures.
  • Collaborate with local educational institutions and Early Intervention providers.
  • Act as a liaison among various Board components, families, external agencies, the community, and contracted service providers.
  • Provide information and assistance in securing services for eligible children and adults in educational, vocational, housing, and other community-based services.
  • Advocate for eligible individuals through direct contact. Document all service and support activities through Targeted Case Management, based on identified needs and services.
  • Offer information and referral services to all interested individuals. Coordinate services for eligible individuals through direct contact and share information intra-agency as well as with other agency providers.
  • Review Unusual Incidents and track and monitor for trends and patterns.
  • Assist individuals/families/providers in completing all required documentation for initial Waiver enrollment packet, ensuring all required forms are consistent and complete before submission to the Ohio Department of Developmental Disabilities.
  • Help individuals/families/providers in coordinating services based on multifactor assessments.
  • Coordinate completion of initial and annual comprehensive evaluations/assessments in accordance with Waiver criteria.
  • Maintain ongoing communication with individuals/families/providers regarding the status of enrollment packets, services being delivered, ISP revisions, and redeterminations.
  • Maintain periodic contact and report, as needed, of ongoing communication with individuals/families/providers to ensure that all services identified in the ISP are being received/provided.
  • Stay informed about HCBS Waivers.
  • Provide technical assistance to individuals/families/providers regarding billing, documentation, amended plans, and redeterminations.
  • Assist in developing success plan strategies and Positive Supports First, monitor the effectiveness of such programs, and attend Transdisciplinary Meetings.
  • Assist in completing forms for restrictive measures to be reviewed by the Human Rights Committee.
  • Share 24-hour on-call responsibilities with other Client Support Coordinators in crisis intervention and stabilization.
  • Client Support Coordinators must be knowledgeable about Major Unusual Incidents (MUI) and reporting criteria, along with completing necessary MUI paperwork.
Knowledge, Skills, and Abilities:
  • Integrity, honesty, and ethical standards of behavior and decision-making principles
  • Consistent application of policies and procedures
  • Excellent organizational and time management skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to make independent decisions
  • Adaptability to change
  • Ability to handle confidential information
  • Excellent interpersonal skills
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
Education/Experience Requirements:
  • Bachelor's degree required.
  • Preferred degree in Social Work, Psychology, Special Education, or related fields.
  • Minimum of 2 years' experience working directly with individuals with developmental disabilities preferred.
Required Documents:
  • Completed application
  • Resume
  • Letter of intent (Cover letter)
Minimum Qualification Standards:
  • Ohio Department of Developmental Disabilities Certification, if applicable.
  • Must obtain and maintain any training, licenses, registration, or certification mandated by the Board.
  • Maintain a valid Driver's License for the purpose of transporting individuals served and/or operation of a Board-owned vehicle.
  • Must be able to travel locally and statewide.
  • Must obtain and maintain a library card from an Ohio public library.
  • All new employees must have a medical examination and a one-step PPD test to determine fitness for duty.
  • Pre-employment and random drug and alcohol testing required.
  • Receipt of satisfactory criminal background reports as required.
  • Must be able to lift, carry, and move individuals receiving services safely.
  • Must be able to interact appropriately with individuals who may display aggressive behaviors.
  • Must have strong functional skills to organize information logically, communicate clearly, analyze/solve problems, and relate effectively to people.
  • Must have the ability to relate program philosophy, procedures, and goals to the general public.
  • Must have the ability to communicate effectively with others using spoken and written words.
  • Must have the ability to appreciate and be sensitive to the feelings of others.
  • Must have the ability to use critical thinking and reasoning to solve problems.
  • Must have the ability to establish and maintain good rapport with staff, families, and individuals receiving services.
  • Must adhere to established work schedules and ensure timely arrival to work.
  • Responsible for knowledge of Board policies/procedures and work rules.
  • Must have the ability to work effectively with diverse populations.
Physical Demands and Working Conditions:
  • Work is primarily performed in an indoor activity-based setting, a vehicle, and/or occasionally in a community setting.
  • Primary functions require sufficient physical ability and mobility to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination.
  • Required to safely move/transfer individuals of varying weights using proper lifting techniques and equipment.
Reasonable Accommodations Statement:
  • Accommodations determined reasonable by Wood County Board of Developmental Disabilities will be made.
Conditions of Employment:
  • Must be 18 years of age.
  • Pre-employment drug and alcohol testing required.
  • Receipt of acceptable criminal background report before starting position.
  • Must obtain and maintain any training, licenses, registrations, or certifications mandated by the Board and the State of Ohio.
  • Must have a medical examination and a one-step PPD test to determine fitness for duty prior to providing direct care service.
  • Possess/maintain an acceptable motor vehicle record if required for the position.
  • Successful completion of general orientation.