Customer Success Manager

3 weeks ago

Atlanta, Georgia, United States Tech Stars Group LLC Full time
About the Job

At Tech Stars Group LLC, we're committed to delivering exceptional care to cancer patients through innovative technology solutions. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve optimal results from our platform.

Key Responsibilities
  • Build and maintain strong relationships with a portfolio of healthcare customers, providing strategic guidance and support to drive business growth.
  • Act as the primary point of contact for customers, ensuring seamless project execution and addressing any concerns or issues that arise.
  • Develop and execute strategic account plans to expand customer relationships and identify opportunities for upselling and cross-selling.
  • Collaborate with internal teams to address customer needs and mitigate risks, providing ongoing best practice support and guidance.
  • Monitor customer health, proactively addressing any issues and ensuring timely resolution.
  • Act as the end-to-end owner of the post-sale customer relationship, understanding customer workflows and user roles to provide tailored support.
  • Utilize metrics and measurement to drive account engagement and reporting, actively tracking account health and building engagement tactics to ensure success criteria are exceeded.
  • Stay up-to-date on our products and services, providing training and support as needed to customers.
  • Be a creative problem solver, continuously engaging with customers to understand their needs and provide innovative solutions.
Requirements
  • A minimum of 3 years of experience in a customer success role, preferably in healthcare technology.
  • Excellent leadership and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Superior problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas and concepts.
  • Excellent organizational skills, with the ability to efficiently handle multiple issues and priorities.
  • Understanding of how to be effective in an ever-evolving technology startup environment, with a strong business acumen and understanding of departmental roles.
  • Strong interpersonal, presentation, and communication skills, with the ability to interact effectively with physicians and hospital leadership.
  • Knowledge of healthcare operations, preferably in a cancer center.
Education and Qualifications
  • Bachelor's degree in business or a relevant healthcare-related field.
  • Certification in a cancer care-related field (CTR, Navigator, etc.) or related experience in a cancer center preferred.

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