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Field Service Technician

1 month ago

Nashville, Tennessee, United States USSC Acquisition Corp Full time
Job Title: Field Service Technician

At USSC Acquisition Corp, we are seeking a highly motivated and skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for delivering exceptional customer service, technical expertise, and timely maintenance and installation services to our customers.

Key Responsibilities:
  • Provide technical support and service to customers during field visits.
  • Manage and execute all on-site installation, repair, maintenance, and test tasks.
  • Diagnose technical and customer issues/problems while maintaining the highest level of customer satisfaction.
  • Provide technical training on our products and services.
  • Define and drive part sales through training and reviews.
  • Comprehend customer requirements and make appropriate recommendations and briefings.
  • Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
  • Establish service requirements; order and gather components and parts to complete service requests.
  • Produce timely and detailed service reports and Sales Force ticket updates.
  • Possess strong knowledge regarding all products manufactured by USSC Acquisition Corp and our suppliers.
  • Build positive relationships with customers.
  • Perform projects, as requested, that are concerned with product offerings, product process, and documentation improvement, and company growth.
  • Schedule travel efficiently and process expenses appropriately.
  • Observe all company rules and safety practices.
  • Perform other duties as assigned.
Requirements:
  • High school diploma or equivalent.
  • 1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
  • Automotive or transit experience preferred.
  • Proficient at reading blueprints and the use of hand tools or other tools.
  • Able to troubleshoot, test, repair, and service technical equipment.
  • Able to lift 50lbs and stand for up to 12 hours per day.
  • Flexible regarding working hours and travel.
  • Able to travel extensively, including weekends and overnight.
  • Must have a valid driver's license and passport and be able to travel internationally.
  • Excellent written communications skills, including the use of proper spelling, punctuation, and grammar to produce error-free copy, particularly composing letters, reports, and documents used for decision making.
  • Outstanding oral communication skills, including tact and diplomacy, which would be utilized during customer service, conflict management, development of relationships with internal and external contacts.
  • Demonstrated ability to manage multiple and diverse projects, including analytical thinking, planning, prioritizing, problem-solving, decision making, and carrying out assigned projects with minimal supervision.
  • Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
  • Able to perform in a fast-paced, team environment, under pressure with time constraints, while responding and adapting to change favorably and quickly.
  • Safety is at the forefront of your mind when you are working, and you gladly follow all safety policies to promote a safe working environment at USSC Acquisition Corp.
  • You bring with you a positive attitude and the ability to work cohesively in a team environment.
  • Help USSC Acquisition Corp operate effectively by adhering to our attendance and punctuality standards and do not burden coworkers and supervisors unfairly with unnecessary and unplanned absences and lateness.
  • Understand that you are part of a growing company, and you have no concerns with and able to work extended hours/over-time as needed as well as some Saturdays to support that growth.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.