Field Service Technician

2 weeks ago


New York, New York, United States Korn Ferry Full time
Job Title: Field Service Engineer

The Military Division of Korn Ferry is seeking a highly skilled Field Service Engineer to join their team in New York City, NY. This is a higher-travel role, with approximately 20% regional and overnight travel required.

Key Responsibilities:

  • Deliver exceptional customer service to clients in the field, ensuring a high level of satisfaction and loyalty.
  • Become proficient in servicing all company systems, adhering to field service procedures and best practices.
  • Troubleshoot and repair commercial system installations, ensuring seamless operation and minimal downtime.
  • Collaborate with on-site contractors and facility managers to ensure proper system installation and maintenance.
  • Focus on lifecycle product service, including troubleshooting, repair, training end-users, and upgrades.
  • Work independently from a home office to accommodate customer needs and priorities.

Requirements:

  • Skilled Technician with an Electrical or Electronic background, with a strong understanding of electronic fundamentals.
  • Proficiency in using multimeters and basic IT knowledge, including understanding IP addresses, servers, routers, and switches.
  • A multi-craft Ramsey Test will be administered to assess mechanical knowledge and technical skills.

Compensation and Benefits:

  • Competitive salary range: $73,000-80,000 per year.
  • Overtime pay at 1.5x hourly rate.
  • Vehicle allowance and a $5,000 sign-on bonus.

Travel Requirements:

  • 20% overnight regional travel required.

About Korn Ferry:

Korn Ferry is a leading global talent acquisition and consulting firm, partnering with clients to drive business success through strategic talent management.



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