Field Service Technician
3 days ago
HORIBA Group is seeking an experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing on-site service, maintenance, and training of HORIBA Medical instrumentation to customers in the NY and Long Island area.
Key Responsibilities:- Travel to customer sites to install, repair, or perform PM on medical laboratory equipment.
- Conduct troubleshooting via phone and onsite visits.
- May periodically assist in training other technicians on specific equipment.
- Installs laboratory equipment and trains lab staff. Performs regularly scheduled PMs onsite. Tests and calibrates analyzers and other equipment used in quality control.
- Able to prepare service reports, weekly logs, and expense reports.
- Keeps management informed of service results, customer relationship issues, and updates in customer laboratory policies or practices.
- Provides quality customer service and promotes MLS benefits and/or additional services.
- Monitors, organizes, and maintains inventory on parts and consumables for car stock.
- AA Degree or certification from a technical school.
- 3 years experience working with hematology, relevant analyzer equipment, or medical instrumentation with two years of electronics experience preferred.
- Hematology and Chemistry experience preferred.
- Medical Technologist (MT) a plus.
- Some Training experience preferred.
- MS Office application and general computer skills preferred.
HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match, employee group dental, vision, life, and disability insurance, medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions, employee assistance program, paid holidays, vacation, and sick time, flexible spending accounts, and educational reimbursement and commuter benefit programs.
HORIBA is committed to making our workplace accessible for individuals with disabilities. EEO/Affirmative Action/Veteran Status/Disabilities.
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